Shipping policy
Shipping Policy
Last updated: 2 September 2026
At TerrainX, we aim to dispatch orders quickly and provide clear delivery estimates. Orders are shipped from Australia using trusted delivery partners, including Australia Post where appropriate.
Order processing
Orders are generally processed and dispatched within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will begin processing on the next business day.
During sales, product launches, public holidays or other busy periods, dispatch may take a little longer. If there is an unexpected delay with your order, we will contact you using the details provided at checkout.
Australian shipping
We currently ship to addresses across Australia, including most metropolitan, regional and remote areas.
Free standard shipping
We offer free standard shipping within Australia on orders over $400 AUD.
Free shipping applies to the Australian order subtotal after discounts and before any applicable taxes or additional charges. It applies to standard shipping only. It does not automatically include express shipping, same-day delivery, special delivery services or any shipping upgrade selected at checkout.
If you select express shipping, the express delivery upgrade fee will be charged at checkout.
Orders under the free-shipping threshold will be charged the applicable standard shipping rate shown at checkout. Shipping rates may vary depending on the order size, weight, destination and delivery service available for that address.
Estimated Australian delivery times
The following are general estimates for Australia Post Parcel Post after the order has been dispatched:
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Delivery destination
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Estimated delivery time
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Within the same state
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2–4 business days
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Interstate metropolitan areas
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3–6 business days
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Regional and remote areas
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Allow additional time; the exact estimate depends on the sender and destination postcodes
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Australia Post advises that delivery times can vary depending on the origin and destination, network congestion, weekends, public holidays and whether the address is metropolitan, regional or remote. These delivery estimates begin after the day the parcel is posted and do not include TerrainX’s order-processing time.
For a more accurate estimate, customers can use the Australia Post postage and delivery-time calculator.
Express shipping
Express shipping may be available for selected destinations and products. Express delivery times are not guaranteed for every postcode, and next-business-day delivery is only available within Australia Post’s eligible Express Post network.
The express shipping cost and available delivery option will be displayed at checkout where available.
International shipping
We may ship selected products to international destinations. International shipping availability, costs and services are calculated at checkout based on the destination, parcel size, weight and applicable restrictions.
Estimated international delivery times
International delivery times are general estimates only and vary by destination. For standard international parcels, customers should generally allow approximately 7–20 business days after dispatch, depending on the country and whether the destination is metropolitan, regional or remote.
Some destinations may be faster, while others may take longer. Customs processing, border delays, local delivery networks, public holidays and incomplete address information can all affect delivery times. Economy services can take significantly longer, sometimes 15+ business days or several months by sea mail, depending on the service and destination.
Australia Post’s estimates are generally based on metro-to-metro delivery. Parcels sent to or from regional locations may take longer. Customers can check the latest estimate for their destination using the Australia Post international delivery-time guide.
Customs, duties and taxes
International customers are responsible for any customs duties, import taxes, GST, brokerage fees or other charges imposed by the destination country. These charges are not included in the product price or shipping fee unless clearly stated at checkout.
TerrainX cannot control customs processing times or charges. Customers should check their local import requirements before placing an international order, particularly for battery products and vehicle electrical equipment.
Some countries or regions may restrict the import or transport of lithium batteries, electrical products or vehicle accessories. If we cannot ship an order to the selected destination, we will contact the customer and arrange a refund or alternative option where appropriate.
Tracking
Where tracking is available, tracking details will be sent to the email address provided at checkout once the order has been dispatched. Tracking updates may take up to 24–48 hours to appear after the parcel is lodged.
Customers should check their tracking link first if a parcel appears delayed. If tracking has not updated for several business days, please contact us with your order number.
Delivery delays
Delivery estimates are not guarantees. Delays may occur because of severe weather, natural disasters, transport disruptions, customs processing, incorrect addresses, peak-season congestion or other events outside TerrainX’s control.
If a parcel is delayed or appears to be lost, we will work with the delivery provider to investigate it. We may need to wait for the carrier’s investigation process before arranging a replacement or refund.
Incorrect or incomplete delivery details
Customers are responsible for checking that their name, delivery address, postcode and contact details are correct before completing checkout. If an order has not yet been dispatched, contact us as soon as possible and we will try to update the address.
We may not be able to change the address after dispatch. Additional shipping charges may apply if a parcel needs to be redirected or re-sent because incorrect or incomplete information was provided.
Authority to leave and safe delivery
Depending on the carrier and delivery address, parcels may be left in a safe place or taken to a collection point if nobody is available. Customers should provide a secure delivery address where possible.
TerrainX is not responsible for parcels that are lost after being delivered to an address or safe place authorised by the customer or selected through the carrier’s delivery preferences.
Contact us
If you have a question about shipping, please contact us before ordering or email us after placing your order with your order number.
Delivery estimates and shipping services can change. The available service and final price shown at checkout take priority over general estimates in this policy.