What's covered
Every TerrainX product is covered by a 2-year warranty from the date of purchase against defects in materials and workmanship, when used as intended.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to other rights and remedies you have under the law in relation to the goods.
Making a claim
- Email terrainx.com.au@gmail.com, call 0466 046 926 or use our contact form.
- Include your order number, the product model and a description of the issue.
- Add photos or a short video if you can. It helps us sort things out faster.
We may ask for some troubleshooting information, or for the product to be returned for assessment. If your claim is accepted, we cover the cost of returning the product to us.
What's not covered
- Damage caused by incorrect wiring or installation
- Misuse, modification or accident
- Water exposure beyond the product's IP65 rating
- Ordinary cosmetic wear
If you're not comfortable working on your vehicle's battery, have the TX300 fitted by a suitably qualified person such as an auto electrician.
Warrantor
TerrainX
Email: terrainx.com.au@gmail.com
Phone: 0466 046 926